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[Call Us: +1 (800) 335-0345](tel:+18003350345) [Email Customer Support](mailto:tech@glyphtech.com?subject=Technical%20Support%20Request)

### Submit RMA Request

Submit a support request, warranty claim, or ask us a question.

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### Knowledge Base

View frequently asked questions, organized by product for easy answers.

[**Enter Here**](https://glyph.zendesk.com/hc/en-us "https://glyph.zendesk.com/hc/en-us")

### Product Registration

Register your product to make warranty service easier.

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Where can I find product manual for my Glyph?

Head over to our product documentation page, [**here.**](/content/pages/product-documentation "Product Documentation"/index.html)

Does my Glyph require drivers?

Our products are plug and play and do not require any drivers to work.

What should I do if my Glyph doesn't show up when plugged in?

If the drive is not showing up when plugged in, make sure it is formatted correctly for the OS you are using.

Glyph drives come pre-formatted for macOS, for use with windows follow our format instructions [**here.**](https://cdn.shopify.com/s/files/1/0021/7215/8003/files/How_to_Format_Your_Glyph_to_Be_Used_on_Windows.pdf?v=1679587550 "https://cdn.shopify.com/s/files/1/0021/7215/8003/files/How_to_Format_Your_Glyph_to_Be_Used_on_Windows.pdf?v=1679587550")

If it still doesn't show up, contact support.

## Learn More About Our Warranty

Our 3-2-1 warranty is the most comprehensive in the industry. Providing 3 years of hardware coverage, 2 years of Level-1 data recovery, and 1 year of advance replacement.

[Learn more](/content/pages/warranty-info/index.html)

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